ATO Scams Are Rising: How to Protect Yourself Using the ATO App
What Is an ATO Scam?
An ATO scam occurs when a fraudster impersonates the Australian Taxation Office to steal money or personal information.
These scams commonly involve phone calls, SMS messages, emails, or fake websites that appear legitimate.
The ATO confirms scammers use multiple channels to impersonate them.
Key Takeaways
- ATO impersonation scams are increasing across Australia, especially during tax time.
- Scammers contact victims via phone, SMS, email, and fake websites.
- The ATO does contact taxpayers, but you should always verify unexpected contact.
- The ATO app includes a “Verify Call” feature to confirm legitimate ATO calls in real time.
- The ATO will never send unsolicited links to log in or demand urgent payment.
- Using the ATO app and myID helps protect your identity and financial position.
The Modern Gold Rush—And You’re the Target
In today’s digital economy, scammers are chasing a different kind of gold—your identity and your money.
ATO impersonation scams have become more frequent and more convincing. The ATO regularly warns that scammers are refining their tactics and targeting Australians year-round.
In one recent update, thousands of impersonation scams were reported in a single month
Across Australia, scam losses reached tens of millions of dollars annually, according to ACCC Scamwatch data
The message is clear: this is not a rare event—it’s a growing risk.
How ATO Scams Work
ATO scams are effective because they feel urgent and official.
Common tactics include:
- Threats of arrest or legal action
- Claims of unpaid tax debts
- Fake tax refund offers
- Requests for payment via unusual methods
- Links to fake myGov or ATO login pages
The ATO explicitly warns that scammers impersonate them through:
- Phone calls
- Emails
- SMS messages
- Social media
- Fake websites
Why Even Smart People Get Caught
Scams are not about intelligence—they are about timing and pressure.
Fraudsters create urgency to override rational thinking.
As Chartered Accountants ANZ notes:
“Fraudsters rely on urgency, confusion and pressure.”
When a message feels urgent, people act quickly—and that’s exactly what scammers want.
What Is the ATO App?
The ATO app is a secure mobile application that allows individuals and sole traders to:
- Manage tax and super information
- Track tax returns
- Access official ATO communications
- Monitor account activity
But its most valuable feature right now is security.
How to Verify an ATO Call
Follow these steps to verify a call from the ATO:
- Open the ATO app
- Log in securely
- Select “Verify Call”
- Check for a confirmation notification
If the call is legitimate, the app will confirm it.
If there is no confirmation, treat the call as a scam and hang up.
ATO source: https://www.ato.gov.au/media-centre/ato-launches-new-app-feature-to-stop-scam-calls
The “Verify Call” Feature: Your Digital Gold Shield
The ATO’s Verify Call feature allows real-time confirmation of ATO contact.
ATO Assistant Commissioner Anita Challen explains:
“This feature puts control back in taxpayers’ hands.”
This tool removes uncertainty in high-pressure moments.
Instead of guessing, you can confirm instantly.
Additional Ways the ATO Helps Protect You
The ATO app supports broader security features, including:
Real-Time Notifications
Stay informed when key account details change.
Secure Access
Your data is protected within a secure login environment.
Centralised Information
All legitimate ATO communications are stored in one place.
More information: The ATO app helps keep you secure
Critical ATO Security Advice You Must Follow
To stay protected, the ATO recommends:
Use myID for secure access
The ATO states myID is the most secure way to access government services.
Never click unsolicited links
The ATO will not send login links via SMS or email.
Verify before acting
Always confirm unexpected contact using official channels.
Do not share personal details
Never provide sensitive information over the phone unless you initiated the contact.
What To Do If You Receive a Suspicious Message
If something doesn’t feel right, follow this process:
- Stop – Do not engage
- Check – Use the ATO app or official contact methods
- Protect – Do not click links or download files
- Report – Notify the ATO or Scamwatch
ATO verification line: 1800 008 540
Why the ATO App Is Worth Its Weight in Gold
In a landscape where scammers are constantly digging for opportunity, the ATO app acts as your safeguard.
It provides:
- Certainty in uncertain situations
- Control over your tax information
- Confidence when dealing with ATO contact
It transforms a risky interaction into a verified one.
That’s not just convenient—it’s essential.
Frequently Asked Questions
How do I know if a call from the ATO is real?
Use the ATO app’s Verify Call feature or contact the ATO directly using official details.
Does the ATO send SMS or emails with links?
No. The ATO warns it will not send unsolicited links asking you to log in.
What should I do if I get an ATO scam message?
Do not respond. Verify using the ATO app and report the scam immediately.
Is the ATO app safe to use?
Yes. The ATO app provides secure access to your tax information and includes built-in protection features.
Don’t Let Scammers Strike Gold
ATO scams are increasing—but so are the tools to stop them.
Taking a few simple steps today can protect your identity, your finances, and your peace of mind.
If you’re unsure about a message, call, or email—or want help putting safeguards in place—our team is here to help.
At DJ Grigg Financial, we help you stay protected, informed, and in control.
Get in touch with us today for practical advice and peace of mind.