Information we are required to disclose to you…
As a Tax Agent, our work for you is performed in accordance with the Tax Agent Services Act 2009. Under this Act, the Tax Agent Services (Code of Professional Conduct) Determination 2024 requires that we make the following disclosures to you:
1. Matters that could significantly influence your decision to engage us (or continue to engage us) for a Tax Agent
Service from 1 July 2022 onward include the following:
- Accountants will be available by appointment only.
- Our office in Traralgon will be attended from 9am-1pm and 2pm-5pm, Monday to Thursday. While our doors may be closed on Friday, our commitment to serving you remains steadfast with our business hours remaining 9am-5pm, Monday to Friday. For further information see: https://djgrigg.com.au/notice-new-office-hours/
2. The Tax Practitioner’s Board maintains a register of Tax Agents and BAS Agents. You can access and search this register here: https://www.tpb.gov.au/public-register
3. If you have a complaint about our Tax Agent services, you will need to contact your Accountant in the first instance with details in writing. If they are unable to resolve your complaint within 3 business days, please contact Nikki Meehan, Practice Manager in writing. Your complaint will be investigated by Nikki. We will provide you with an email acknowledgement of receipt of your complaint and our understanding of the circumstances. The email will inform you that we will attempt to resolve your complaint within 14 days and will outline the dispute resolution process. If you are unhappy with the outcome that we propose to you, you can then make a complaint to the Tax Practitioners Board (TPB) using this link: Home | Tax Practitioners Board (tpb.gov.au). The TPB will send you an email to acknowledge the receipt of your complaint and review and risk assess your complaint. If you are unhappy with how the TPB has dealt with your complaint, the above link includes details about your review rights and who can further assist you.