Frequently Asked Questions

It takes some time at the beginning of the new financial year for Centrelink to compile and lodge its payment information with the ATO. Before they complete this, we do not have access to accurate records to complete your return. We recommend booking an appointment from the second week of July onward to ensure Centrelink has completed its processes.

Unfortunately, we do not receive a notification when Centrelink updates the ATO with an individual’s information. And we do not have the staffing resources to keep checking for individual clients during the busy period.

Here is a link to Services Australia that outlines what you need to do to get your Centrelink payment summary updates: https://www.servicesaustralia.gov.au/centrelink-payment-summary